- Expand Member Servicing drop down menu
- Click on Initiate Death Payment sub menu item
- Initiate Death Payment withdrawal page will appear
- On the Members table, identify the member account and click on the Initiate Death Claim button
- On the Confirm Details section, confirm your Personal Details are correct and enter correctly the requested fields the click on the Next button.
- On the Benefits Portions section, Select the percentages from the Fund Category the member should to access where applicable. Also select the percentages for the Benefits Allocation Category where applicable. Click on the Next button.
- On Confirm Bank Details section, enter the correct bank account(s) where the member funds will be paid and click on the Next button.
- On the Upload Documents section, click on the Download Unsigned Claim Form button to download the form. Print and sign the claim form to acknowledge the content of the form. Scan the signed claim form as PDF and upload in on the Upload Signed Claim Form field. Also attach the member National ID, KRA PIN and Death Certificate in PDF format and click the Finish button.
- On the Claims Tracker table, select the recent claim and click on the Actions drop down menu. On the the drop down menu, click view worksheet menu item to view the computation worksheet or cancel withdrawal to cancel the initiated withdrawal request.